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FREE SHIP ON ORDERS OVER $100.00! CODE: FREESHIP11 - EXPECT COVID-19 SHIPPING DELAYS

Store Policies & Returns

Contact Infromation

J&B Tackle Co.

25 Smith Ave

Niantic CT 06357

sales@jbtackle.com

860-739-7419

 

Ordering Information

Using a Gift Card: If using a J&B Gift Card purchased through our online market place or retail location the physical card cannot be used through our online processing portal.  Please select J&B Store Gift Card from the payment options and one of our representatives will contact you to obtain the card information.   We promise this will be a fast and painless process!  

Applying a Discount Code: Discount codes can be applied in the cart at the time of checkout.  Only one discount code can be used at a time.  Please place multiple orders to use multiple discount codes.  J&B will combine shipping for multiple orders placed on the same business day before 5pm EST.

Call or Email an order:  We would love to hear from you!  If you would prefer advanced customer service and recommendations please give us a call at 860-739-7419 or email us at sales@jbtackle.com and our knowledgeable staff would be happy to help you. 

Mailing Payment: If you would prefer to mail payment please select J&B Store Gift Card for a payment option at check out and let us know you will be sending payment.  Mail Payment to: J&B Tackle Co.   25 Smith Ave, Niantic CT 06357    Please include the order number on your payment and envelope.   Thank you!  

International Orders

Currently J&B Tackle does not accept International orders outside the contiguous 48 states, Hawaii, Alaska, and Canada.   If you would like to place an international order please call and you may be offered a valid purchasing code, once payment and shipping information has been agreed upon.  

Return Policy:  Holiday Extended Return Period : Orders Placed between Nov. 5th and Dec. 24th will be subject to a 30day return period that begins on Jan 1st of the following year.   (i.e.  Order placed on Nov. 12th 2010 would need to be returned by Jan. 30th 2011)

Return Policy Cont.: You may return most new, unopened items within 30 days of delivery for a full refund. Returned items must be in original condition and in their original packaging. We cannot accept any item that has been used or tampered with or damaged.  Buyer will receive a full refund less any shipping fees incurred by the seller.  If J&B Tackle made a mistake in the shipping of any items J&B will be responsible for any returned items. J&B Tackle reserves the right to refuse and return of any item from any purchaser who demonstrates a high volume of returns or if the items is used or damaged in any way. 

Please contact us to receive a Return Merchandise Authorization number prior to returning the merchandise.

 

Ship Returns to:

J&B Tackle Co. / Returns

25 Smith Ave

Niantic, CT 06357

Broken Rod Return: Contact a J&B Tackle store representative before returning any broken rod.   Many rod returns and warranties are handled directly through the rod manufacturer.   Rod warranties can be found in the Rod Warranty section of our site 

Shipping Information   International Shipping: Currently J&B Tackle only offers shipping within contiguous 48 states, Hawaii, Alaska, and Canada.   All other shipping will be quoted on an individual basis and orders need to be placed with an authorization code.  Please call 860-739-7419 or email sales@jbtackle.com

Shipping is calculated at checkout based on current available rates by dimensional weight and zip code.   Free shipping is available with promotional codes.   Minimum purchase for free shipping varies with codes and promotions.  

 

Restricted Items & P65 Warning

 State laws prevent the shipment of the following items:

Maine - Lead sinkers 1 oz. or less (or less than 2.5 in.)

Massachusetts - Lead sinkers 1 oz. or less; Lead jigs less than 1 oz.

New Hampshire - Lead sinkers 1 oz. or less; Lead jigs less than 1 in.

New York - Lead sinkers 1/2 oz. or less

Vermont - Lead sinkers 1/2 oz. or less

 P65Warning:  WARNING: Cancer and Reproductive Harm - www.P65Warnings.ca.gov , Many Products manufactured for the fishing industry carry the P65 warning label.  These products have lead parts, coatings, greases or oils that are considered to possibly cause cancer and/or reproductive harm by the state of California.   Please refer to the P65Warnings.ca.gov. Site for more information.  

Best Pricing Policy: J&B Tackle has been family owned and operated for over 40 years we always strive to balance a high level of expertise and customer service with the most competitive pricing.   We are also governed by MSRP, APG and MAP policies.  We feel strongly about our relationships with manufactures and distribution.  Those relationships help us service our customers long after the sale.   If you think we could be more competitive or would like an individualized price quote don’t hesitate to email us sales@jbtackle.com  Use the subject: Best Pricing Quote

Discount Codes: Discount codes are available from time to time for promotions.   Enter discount codes in the cart at checkout.  Some brand and item exclusions may apply.  If you feel the code should have worked but didn’t reduce the price, please email sales@jbtackle.com and our representatives will guide you through the process.  

Inventory Availability: At J&B Tackle we try to keep an updated inventory, but due to the nature of our business and the challenge of balancing online inventory with our retail stores inventory. We will from time to time be caught with incorrect stock levels.  We will do everything in our power to communicate stock issues with our customers and work to solve these issues.

Backorder Policy: If we are forced to backorder an item our team will correspond that information with you.  Back orders will not be kept for more than 15 days unless otherwise mutually decided.  

 

Sales Tax: J&B Tackle collects 6.35% sales tax for all orders shipped within the state of Connecticut.  Orders shipped outside of Connecticut are governed by states that have sales tax nexus.   Sales tax will be collected and paid by J&B Tackle in any state that J&B Tackle Co. holds a sales tax number.  Sales tax nexus states update continually.   Purchasers are responsible for claiming any applicable sales tax for their respective states not collected by J&B Tackle Co. on their behalf.